Shipping policy
Shipping Policy
Processing Time
Orders are typically processed and shipped within 48 hours after payment is successfully confirmed, excluding weekends and public holidays.
Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.
Shipping Information
INNODIGYM offers free standard shipping to eligible destinations in the regions listed below.
Depending on product availability and your delivery location, orders may be fulfilled from our warehouses in Germany, the United States, or other regional fulfillment locations to ensure efficient delivery.
The prices displayed on our website include applicable taxes and standard shipping charges for eligible destinations.
United States
Estimated Delivery Time: 3–5 business days
Europe
Applicable Countries / Areas:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Ireland, Sweden, Switzerland
Estimated Delivery Time: 5–7 business days
Asia
Applicable Countries / Areas:
Indonesia, Japan, Malaysia, South Korea, Philippines, Thailand, Brunei, Cambodia, Laos, Myanmar, Vietnam, Hong Kong SAR, Macao SAR, Singapore
Estimated Delivery Time: 7–10 business days
Australia
Estimated Delivery Time: 35–45 business days
Canada
Estimated Delivery Time: 35–50 business days
Please Note
- Shipping times are estimates only and are not guaranteed. Delays caused by customs inspections, severe weather, carrier disruptions, public holidays, or other events beyond our reasonable control may affect delivery times.
- Certain remote or rural areas may require additional delivery time or special handling. If your delivery address falls outside our standard delivery coverage, our customer service team may contact you before shipment.
- Due to the size and weight of our fitness equipment, delivery may require special handling by freight carriers. In some regions, the carrier may contact you in advance to arrange delivery.
- Please ensure that your delivery address can accommodate the delivery of large and/or heavy packages.
Taxes & Duties
Product prices displayed on our website include applicable taxes and standard shipping charges for eligible destinations.
No additional standard shipping fee will be charged at checkout for eligible orders.
Where applicable under our standard fulfillment arrangements, applicable taxes and import-related charges are included in the final purchase price.
In exceptional circumstances, additional charges may apply due to local regulations, customs requirements, remote-area delivery, or destinations outside our standard fulfillment coverage. If additional payment is required before shipment, our customer service team will contact you.
Shipment Tracking
After your order has been shipped, you will receive:
- A shipping confirmation email
- Your tracking number
Tracking information is typically activated within 48 hours after shipment.
Depending on the destination and warehouse availability, orders may be shipped directly from our local warehouses or through international freight partners.
Final-mile delivery may be handled by carriers such as DHL, UPS, FedEx, TNT, or other local logistics providers.
Shipping Restrictions
We do not ship to:
- P.O. Boxes
- APO/FPO/DPO military addresses
If your address is unavailable during checkout, please contact customerservice@innodigym.com for assistance.
Order Changes
Please verify your shipping address carefully before placing your order.
Once an order has been shipped, the shipping address cannot be changed.
Damaged, Lost or Missing Packages
If your package arrives damaged, or if your shipment is lost in transit, please contact us within 7 days of delivery or the expected delivery date.
Please email customerservice@innodigym.com and include:
- Your order number
- Photos or videos of the damaged package and product, if applicable
- A brief description of the issue
Our customer support team will work with the shipping carrier to investigate the issue and provide an appropriate resolution as quickly as reasonably possible.
